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We dispatch all orders to you using DHL or DPD courier services. Each order is insured during shipment.

  • Order processing may take an average of 1-4 business days.

  • Stock status - if we don't have all the products from your order in stock, shipping usually occurs 3-6 business days later, unless otherwise specified.

  • The estimated delivery time should be calculated from the moment we dispatch the shipment to the courier. You will be informed by email.

  • On the same day the order is shipped, you will receive an email with the tracking number.

  • The shipment will be delivered to you on the next business day after dispatching - this applies to shipments sent within Poland. For orders with a delivery address in the EU, the expected delivery time is 2-5 business days, and for international shipments, it is within 2-10 business days.

  • Shipping costs will be clearly stated for approval during the order placement in the cart.

  • Aesthetic Pharma Sp. z o.o. is not responsible for delivery errors if the delivery address provided by the customer is incorrect or if the customer made changes during transport.

  • Orders shipped outside Poland must be paid in advance (online). The execution of the contract takes place only after receiving the full invoice amount into our account.

  • As an importer, you are responsible for paying any local import duties or import taxes (if applicable) at the border of the importing country.


Aesthetic Pharma Sp. z o.o. is not responsible for shipping delays, but our customer service team will contact the courier on your behalf in the unlikely event of a shipment delay. We reserve the right to change or modify delivery terms in exceptional circumstances.

Customs Clearance:

Please note that it is the duty of the importer (customer) to be aware of the rules and regulations of the respective country. If the package is held at customs, we recommend contacting the local customs office to either release or reject the package and send it back to us. Upon receiving the returned package, we will refund you the order value minus shipping and return shipping costs within 14 days. Please note that a refund will only be processed upon receiving the returned package - we are not responsible for confiscated goods. In the event that Customs opens originally sealed products during inspection, the cost of these products is covered by the Buyer.